Your calls and data, handled like they matter.

Every AI receptionist greeting tells the caller they are speaking with an automated assistant and that the call is recorded. That notice is how consent works for businesses under Canada's privacy law (PIPEDA): the caller knows before they share details, and can ask for a person or hang up.

Recordings and transcripts are used for one thing: running your service. They let you review every call, and let us fix the script when something goes wrong.

You decide how long recordings are kept. Tell us a retention period and we will set it, or ask us to delete specific calls at any time.

B4hours runs on established cloud providers for hosting, telephony, email and AI processing. Some of them process data in the United States as well as Canada.

Before we build anything, we tell you which providers will touch your data and what each one does. If you have a data-residency requirement, raise it on the first call and we will tell you honestly whether we can meet it.

Because we connect to the tools you already run, most records stay in your own systems (your job software, calendar, accounting or property management platform). We do not copy your whole database into ours.

The AI models we use process your calls and messages to do the job in front of them: answer, classify, write the report. We use them under business terms where your data is not used to train the provider's models.

The AI only does what you have approved. It does not quote prices you have not given it, and anything it is unsure about goes to a person.

For anything that leaves the building, like a client report or an invoice, you choose whether a person approves it first.

Access to your data is limited to the B4hours team members working on your account, and only for as long as they need it.

We connect to your software with the narrowest permissions it allows, using dedicated integration access rather than your personal login wherever the tool supports it.

When someone leaves your team or ours, their access is removed.

If we become aware of a breach that affects your data, we tell you promptly, normally within 72 hours of confirming it, with what happened, what was affected, and what we are doing about it.

Where a breach creates a real risk of significant harm, PIPEDA requires reporting to the Office of the Privacy Commissioner of Canada and notifying the people affected. We help you do that and keep the required records.

Your phone number, your recordings and your data are yours. On cancellation we give you an export of what we hold, then delete it within 30 days unless you ask us to keep it longer or the law requires otherwise.