Question 1

How do you handle call recordings and our data?

Accepted Answer

Callers are told up front that they are speaking with an automated assistant and that the call is recorded. Data is encrypted in transit and at rest, access is limited to the people working on your account, and we export or delete everything on request. The full details are on our security page at b4hours.com/security.

Question 2

What if the AI makes a mistake?

Accepted Answer

It will, occasionally. The same way a new receptionist would. The difference is every call is recorded and transcribed, so you'll see it, and we fix the script the same day. It never guesses on pricing or commitments you haven't approved; when it's unsure, it takes a message and texts you. In the first two weeks we review every call ourselves.

Question 3

Can I keep my current phone number?

Accepted Answer

Yes. Most clients keep their number and forward it: on no-answer, after hours, or always. We set the forwarding up with you in person. If you'd rather have a new local 416/647/905 number, we provision one.

Question 4

What's included in the monthly fee?

Accepted Answer

Hosting and the phone line, all call minutes within fair use (about 500 minutes a month, most clients use far less), the dashboard, monitoring, and unlimited script changes. If you want the AI to say something differently, text us and it's done.

Question 5

How long does a custom automation take to build?

Accepted Answer

Usually two to four weeks from 'yes' to live, depending on what it touches. Auto-invoicing with a tool we already integrate with is on the fast end. Something with a custom vendor list or a legacy system takes longer. We quote a fixed price and a date before starting.

Question 6

Do I need to be technical?

Accepted Answer

No. You need to know how your business works. We handle the rest. We'll sit with you (or your office manager) for an hour to understand the workflow, then build. You review it in plain English before it goes live.

Question 7

What if I want to cancel?

Accepted Answer

Setup comes with a 30-day money-back guarantee: if it's not working for you in the first month, we refund the setup fee and turn it off. After that, we ask for a three-month minimum on the monthly, then it's month-to-month with 30 days' notice. If you chose the 6-month commitment to waive the setup fee, the monthly runs for those six months first. Your number and your data are yours.

Question 8

What does the setup fee cover?

Accepted Answer

On Essentials and Pro, $1,500 covers two to four hours of real build and testing: writing your script, connecting your calendar or dispatch software, setting up call forwarding, and test calls until it sounds right. We waive it entirely if you commit to six months. Enterprise setup is $4,000 because it includes mapping your vendors and buildings, encoding your escalation rules, and integrating with your property or operations software.

Question 9

How does this compare to hiring a receptionist?

Accepted Answer

A part-time human receptionist runs $800 to $2,000 a month and does not cover nights or weekends. Essentials at $397/mo answers every call, 24/7, and books the appointment. Pro at $597/mo adds emergency triage and dispatch, which is what a trades business needs after hours.

Question 10

Can you automate [specific thing]?

Accepted Answer

Probably. If it happens on a computer or a phone and follows rules you can explain, we can usually automate it. The honest answer comes after a 20-minute call. Tell us the thing on the contact page and we'll say yes, no, or 'partly, here's how'.

Question 11

Do you do a free trial?

Accepted Answer

No. We do a free demo, and a 30-day money-back guarantee instead. You hear the AI handle a live call on your line before you pay anything, and if the first month doesn't work out, you get the setup fee back.

Two tiers. No hourly billing.

AI Receptionist

Essentials

Pro

Enterprise

Custom Automations

Questions before you book

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